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Beware seller sophib on DHGate

Discussion in 'Backyard BBQ' started by heathwithnoteeth, Jan 16, 2017.

  1. heathwithnoteeth

    heathwithnoteeth Full Time Elf Generous Elf

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    I purchased a set of 2 P10 frames for panels.... long story short, package was lost in transit and they refuse to stand by the DHGate purchase guarantee and will not re-send the frames or refund...


    first time i have had dramas like this, every other seller has resolved issues with deliveries.


    Just an FYI for everyone...
     
    Noel Richards likes this.
  2. Lishfish

    Lishfish Full Time Elf

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    Thanks for the heads up (Y)
     
  3. elnino

    elnino Full Time Elf

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    I have never used DH Gate for anything - Do they not have some sort of dispute resolution mechanism?
     
  4. OP
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    heathwithnoteeth

    heathwithnoteeth Full Time Elf Generous Elf

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    yeah they do, but you need to try and resolve it with the seller first.
     
  5. elnino

    elnino Full Time Elf

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    That's why I like AliExpress - They don't get paid till you're happy...
     
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    heathwithnoteeth

    heathwithnoteeth Full Time Elf Generous Elf

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    yeah its first and last time I will use DHGate.... aliexpress is great
     
  7. OP
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    heathwithnoteeth

    heathwithnoteeth Full Time Elf Generous Elf

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    got a full refund... not really the outcome i wanted, but better than nothing :)
     
    Noel Richards likes this.

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