Not sure if it is the done thing on this forum to share stories of good service but here goes. As you are probably aware I have just ordered the starter package from LOR. It started when I got the email saying the mad grab sale was on. The trouble was I only had a couple of days notice so I didn't really have much time to research what I needed or what was best. Anyway, the sale day came and I jumped in hook line and sinker. Of course it was just after I had purchased that I noticed the sign that said only US voltage equipment was sold in the sale. I should have twigged when there was no option in the sale to choose AU plugs etc but I was too excited. I did however put a note in my sale order saying I would like the AU plugs and was willing to pay the extra to get them. I was now in a jam where I had just paid a US company I knew very little about, the best part of $500 for something that was useless (or at least would cost more to rectify) and I didn't know if they would refund my money. I then sent LOR an email saying I had just noticed that the sale didn't have AU gear and that I recognised this was my mistake not theirs but could they please see it in their hearts to give me a refund. I asked for a refund with the realistic hope that they might give me a store credit that I could then use in the summer sale. I had that sick uneasy feeling all night waiting for the response. You know the one where you know you will have to tell the wife you have wasted another $500 on a hobby and this time you didn't even get something you could use. Next morning I got a response from LOR saying they would honour the sale order and convert it to AU for the normal cost of $20. Maybe it's not hard for them to do, I'm not sure. They didn't have to do it but I'm sure glad they did and I thought it was a good example of good customer service. It also said in the sale it would take 4-6 weeks before shipping. Mine was a special order and it was shipped after a week. Another plus. Thank you LOR for what I see as going above and beyond.