Being this post is about coro, do you mean Christmas Props Australia? If so this will be my second year doing lights and all my props have come from Christmas Props Australia. Being a newby to lights I kept adding to my display and made multiple purchases from them with no issues, I’ve already ordered more for this year and again no issues or concerns.
Coro Supplier
- Thread starter christmasmatt
- Start date
Thanks mate....that was my bad, very sorry to Aus Christmas Lighting.....I've corrected my post
Swan Lights
Peter
I have ordered from Christmas Props Australia for the past few years and I couldn’t be happier with the experience. Over several orders, the customer service has been exceptional. Responsive, friendly, and genuinely eager to help. Sam answered all my questions quickly, even provided recommendations and as well, has cut several custom props that were not available in the store.
The quality is also fantastic. I’ve compared props from other vendors, including some that I have purchased from the USA, and Christmas Props Australia stands out. I found their pieces are durable, weather-resistant, the Coro is tough and looks professionally crafted. Despite being some of the most affordable options in Australia, the quality matches if not exceeds what I’ve seen elsewhere. The value for money is hard to go past. I do my best to support small businesses where I can and for now, CPA gets my dollars.
Speaking of competitors, there are only a handful of reliable vendors Down Under for quality props (of which I have purchased props from 2 of the 3 mainstream), and Christmas Props Australia is quality for dollar. Sure, you could order from the USA as I have done in the past but having vendors here in Australia makes this a no-brainer, but let’s be real, If you think Australian shipping costs are steep, brace yourself for international rates. Buying local saves money, time, and the headache of customs delays.
Highly recommend.
I question this post completely. I’ve bought all my props via Christmas props Australia and Sam is absolutely fantastic. You cannot beat the correspondence and politeness. I have spoken to them hundreds of times and trust me I am someone who can really try some ones patience with questions and he is always calm and responds quickly.
If you take a look at some of the other pages you will see their postage calculators are broken as it seems the couriers struggle with the size and weight. Sam normally provides me two quotes, one via StarTrack and an alternate. He even drove one of my big orders to the depot at 3am to save me postage as it was extra large and I didn’t want splits.
I literally get an order a month and never so much as had 1 issue. I think there is more to this that you are not disclosing and I hope Sam does not see this post as you are trying to hurt a small business that does not warrant it.
Better put another order in with CPA and support the small business especially the good ones.
Hey mate
I can cut and paste the emails but that isn't adding value. I am sharing my experience and wanting to know what others experience. There isn't anything I'm not disclosing, but some things don't need to be shared.
Also not complaining about postage cost (never was), I challenged the postage because it appeared there was a double charge, which was confirmed by CPA. Got no issue in paying postage ever, I do have issue with being charged twice though, and should not be penalised to picking up on that.
Just becasue you have a positive experience in the past as have I, it does not negate my most recent experience. Question as much as you like, it won't change what happened
This was for a custom order so there was no interaction with the website. But when someone says they'll get back to you that day and almost a week later they don't, sorry but that just isn't good service in my book, no matter what size your business is. The entire process for requesting a custom quote commenced approx 2 months ago. A simple sorry I forgot or something and sending the corrected quote was all that was needed, but dropping an order for whatever reason is what pushed it over for me.
I can't and won't speak to his reasoning. As Sam has pointed out there are 3 sides to every story, I won't dispute that and if he choses to make contact and set things straight, well that's completely up to him. As everyone points out, they are a small family business..but then doesn't that translate to valuing each customer and order? I definately currently don't feel that I'm a valued customer.
I have no issue in becomming a customer again becasuse yes the quality is good (I don't dispute that), but after being dropped, honestly, the next move is really on the business if they want my custom or not.
You didn’t share your experience you questioned their integrity and slated them.
Now you are saying you will be a customer again after you publicly slam them. Was this post just a tantrum to get your way? Again it feels like the real story is missing here. If I was Sam I would not want to deal with you again end of story.
One final comment,
Sam re-engaged contact with me today. I am happy to say things have been sorted out and from what I can see, I think we have a better working relationship now. To paraphrase his words, "it's water under the bridge now" and we have both moved forward..
Thank you Sam.
Sam re-engaged contact with me today. I am happy to say things have been sorted out and from what I can see, I think we have a better working relationship now. To paraphrase his words, "it's water under the bridge now" and we have both moved forward..
Thank you Sam.