There seems to have been quite a few issues raised with Ray Wu supply recently so I wanted to share my good experience. The past week I have been testing some of my set up and have had 2 power supplies stop working over 2 separate nights, on 2 different elements. I contacted Ray via email in the hope he could help me out. Ray replied with an email less than 24 hours later, with an apology and an offer to rectify the situation. Ray's offer was first rate, offering to pay me to purchase more expensive replacements locally, as shipping would make it unfeasible. I am a reasonable person and I hope to have a good working relationship with Ray into the future. I compromised and suggested that he could give me a discount on my next order (next year) or provide replacement items in my next order. A number of emails took place to get to this point and all were done within the space of 48 hours. I couldn't be happier with the response time and offer to rectify. I have placed 2 orders with Ray this year (first year at lighting) and both were received 1 week from order. One of which was a custom order I understand things can certainly go awry and that I have been fortunate, but this time of year is when we express our goodwill isn't it? 'Tis the season.