Welcome to ACL. A little clarification on your issues would be helpful. Your best bet would be the LOR forums if this is regarding LOR software. You wont find many LOR users here. Most of us use xLights. Have you taken a look at xLights or Vixen? Both are free
I purchased LOR Superstar software as well before I found ACL. Just because you purchased it doesn't mean you have to use it. I used LOR for many years when I had an AC display. When it comes to RGB/pixels there are better free options (xLights) with much more support. As I said before, If you have questions with LOR software post on the LOR forums. You wont find a ton of support here