[Resolved] Emails to Telstra and TPG email addresses are currently blocked

[ryanschristmaslights]

Please be advised that Cloudmark, an email monitoring service utilised by Telstra and TPG, is currently blocking AusChristmasLighting emails. This affects Telstra and TPG controlled mailboxes, including those ending in @bigpond.com, @bigpond.com.au, @tpg.com.au, @iinet.net.au, @internode.on.net and @ozemail.com.au. Additional ISPs may be affected if they also use Cloudmark.

Cloudmark has been made aware that their system has erroneously blocked our email messages.

What is the deal if your email address is affected?

• A valid email address is needed to receive our emails (such as new account verification messages, password reset instructions and watched thread/forum notifications).
• The forum may eventually ask you to update your account details with an alternative email address. After a certain number of rejected AusChristmasLighting email messages, the forum will assume that this issue is permanent.
• If you'd like to resume receiving AusChristmasLighting emails straight away, then you can change the email address associated with your AusChristmasLighting account to one with another email provider. To ensure that your newly updated email address exists and you have access to it, you'll be asked to click on a verification link sent to you by email.
• Once this Cloudmark issue is resolved and our emails are accepted again, it would be fine to change your account's email back again, if you choose.

Cheers
ryanschristmaslights

 

[ryanschristmaslights]

Update: This email blocking problem for Bigpond and TPG mailboxes should be resolved. Cloudmark has communicated that they have taken steps to improve email delivery.