LOR orders, has anyone placed a new order recently??

trebs

New elf
Joined
Jun 30, 2011
Messages
6
Location
Perth WA
Hi Guys,


Just wondering if anyone has purchased from LOR recently since the Gen 3 CTB16PC boards have been released??


I placed my order last Friday and received confirmation of the order at 08:02:22 (2 min and 22 sec into the store reopening for orders), yet haven't had any communication since, not a freight price or even acknowledgement (apart form system generated email from the order).


A bit frustrating when people in the US are saying in the forums they have received their stock already, and they purchased AFTER me...


I know being over the other side of the world obviously doesn't help, and certainly do not expect to have received goods yet, but feel like I have been put on the too hard list with no communication at all.


AM I the only one, or am I just being unreasonable??


Cheers
 

ryanschristmaslights

Senior elf
Administrator
Joined
Jun 30, 2010
Messages
716
Location
Adelaide, Australia
Have you contacted orders@lightorama.com with your order number?

I do know that the GEN3 boards do have some form of backlog - 2 weeks comes to mind.

There's two kinds of shipping options that they'll offer - International Express and International Priority. They come with insurance to the value of $300 US but if your order is more than that you can optionally specify for the full order to be insured (for a little extra shipping cost).
 

trebs

New elf
Joined
Jun 30, 2011
Messages
6
Location
Perth WA
Thanks,


Most of my attempts to contact have been through info@, however have sent another email to all existing contact emails I Have, including orders@ so hopefully I might get a response...


It is just frustrating when they won't talk to you, and seeing others get deliveries when I know my order was in well before there's (which I expect as well being an international customer...)


Here's hoping I get some feedback, that is all I am after.


Thanks for the shipping info...




Cheers again.


Trebs
 

fasteddy

I have C.L.A.P
Global moderator
Joined
Apr 26, 2010
Messages
6,645
Location
Albion Park NSW
I see the same issue every year, LOR get bogged down with a heap of last minute orders, this year was much worse due to supply issues, but its always best to order anything be it from China, LOR, D-Light in September if you dont want to be dissapointed or stressed due to processing and supply issues
 

DeeJai

Is that Magic Smoke?!?
Joined
Oct 18, 2011
Messages
1,005
Location
No longer in Radelaide
I placed my order back on 15 Oct and am awaiting a freight selection email. I am hoping it will come in the next 2 days (the email that is) but i am in no rush since i cant even use it this year now. I will post the moment i get said email, so we can get a better timeline of things happening.
 

Superman

I Have C.L.A.P and its very infectious
Global moderator
Joined
May 29, 2010
Messages
1,757
Location
Ipswich-QLD
Great news Dougie. Hope theres a few more emails going out soon
 
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