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LSP Activation

Discussion in 'LightShow Pro (LSP)' started by ecbailey, Jun 1, 2013.

  1. ecbailey

    ecbailey Full Time Elf

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    Received my LSP pro licence this morning and went to activate it just now.


    I'm receiving an error stating that it can't connect to the internet and hence can't activate.


    Does anybody know of any firewall unblocking that needs to be done. Or is something else going on?


    NB - I'm trying to activate it with my upgrade to pro licence. I didn't try to activate it with my advanced licence previously received.


    Thanks! :)
     
    ecbailey, Jun 1, 2013
    #1
  2. kel

    kel Dedicated Elf

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    pls, be patient ... do not panic ... someone will get back to you ... eddy is involved with the Syd mini in the am ...
     
    kel, Jun 1, 2013
    #2
  3. kel

    kel Dedicated Elf

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    and mike ... oh well ...

    My best advice is be patient = hang in there = wait around ...
     
    kel, Jun 1, 2013
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  4. mmulvenna

    mmulvenna Apprentice Elf

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    Make sure you have the current version of the software as is listed in the notice at the top of the LSP forum. and that LSP is allowed thru you firewall. (that is normally not necessary but you should verify that it is allowed)


    If you have that and still cant validate e-mail me your LIC file key and I will manually validate it and send it back to you. mike@lightshowpro.com
     
    mmulvenna, Jun 1, 2013
    #4
  5. fasteddy

    fasteddy I have C.L.A.P Global Moderator Generous Elf

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    That would be your issue as Mike has stated. You have an older version of LSP, so download the newer version and this will fix the authentication issue because now the authentcation server has moved.
     
    fasteddy, Jun 3, 2013
    #5
  6. OP
    OP
    ecbailey

    ecbailey Full Time Elf

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    Your solution worked great. :)


    Thanks :)
     
    ecbailey, Jun 3, 2013
    #6
  7. mmulvenna

    mmulvenna Apprentice Elf

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    Glad it worked, Visiting the LSP forum and project section on a regular basis will keep you up to date on what is happening with LSP.
     
    mmulvenna, Jun 3, 2013
    #7

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