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Ray wu response / delivery times

Discussion in 'RGB Lights - Intelligent Pixels and 3-Channel RGB' started by Toni, Apr 27, 2019.

  1. Toni

    Toni New Elf

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    Hi,

    I understand he's likely busy but I'm looking for a quick turnaround. Have they closed down for the easter break, or?

    Can anyone suggest other suppliers for custom pixels or how to best get Rays attention?

    Preferably someone local in AU?
     
  2. AAH

    AAH I love blinky lights :) Community Project Designer Generous Elf

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    As far as I know China doesn't have any holidays around this time of year. I personally got frustrated with Ray with some VERY slow delivery times and lack of replies after he had taken payment. This time of year is probably about the fastest that you should expect anything as it's the quietest time for sales.
    What sort of custom pixels are you looking for?
    There's several alternatives to Ray and several are ACL members. @benbrown , @Paul Zhang are 2 of them.
     
  3. dev8ed

    dev8ed New Elf

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    I just made a large order with Paul zhang, the response time has been very quick usually replying in under an hour, payment was made at the start of the month and I have already receive most my order, the rest should be here on Monday.
     
  4. Paul Zhang

    Paul Zhang New Elf

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    Thank you for your recommendation@AAH, And Thank you@dev8ed

    Welcome to send an email to us to get an pricing for refer if you have inquiry.Thank you.

    Email: info@etop-led.com
     
  5. David_AVD

    David_AVD Bite my shiny metal ass! Community Project Designer Generous Elf

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    I ordered a few items from Ray the other week. He got back to me the next day. I paid and had the goods in my hot little hands approx 1 week later.
     
  6. LightsOn81st

    LightsOn81st Apprentice Elf

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    Ray's response and turnaround times can vary depending on the time of year, due to holidays and workload, and also depending on the complexity of your order, such as if you have custom items or a large order.

    My suggestion is to be a squeaky wheel. Reach out to him frequently instead of waiting for him to reach out to you.

    Alternatively, if you're finding that Ray is not meeting your expectations for responsiveness and turnaround time, there are other really good alternatives for your lighting needs, like AAH suggested.
     

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