videoman3857
Full time elf
Anybody else having problems with Ray Wu ?
I ordered and received sample lights from Ray last year to experiment with.
I settled on a wire spacing and ordered custom single colour leds using the same codes for the lights that were with the invoice.
A bit of to-ing and fro-ing, my order was placed after telling Ray I had used the codes on the sample he sent me last year.
My order was dispatched, took 2 days from China to Oz and then was held up in customs thanks to Ray not declaring the freight value he charged to send the items. Consequently Customs used a so called formula and calculated that freight would be $3000 - it was $400. Consequently I have been overcharged GST and Customs duties by $300 odd dollars.
Apparently I can claim credit on what they have charged, but I need proof of charge and apparently the "Pro forma invoice" with the freight on the bottom from Ray is not acceptable.
Now apart from Ray ignoring me for proof of Freight Charged, I have received my order of lights and they are totally the wrong style of LED . They are nothing like the sample and wont do my job.
On this issue Ray is also totally ignoring me. This is the second order he has mucked up on me, with last year seeing him send me the wrong wire that I ordered. ( At least he acknowledged that error and we came to an arrangement)
Just wondering if others are having problems?
The lack of acknowledgment and help has left me bitter and there is (at the moment) no way I am going to use him for any more of my orders.
I ordered and received sample lights from Ray last year to experiment with.
I settled on a wire spacing and ordered custom single colour leds using the same codes for the lights that were with the invoice.
A bit of to-ing and fro-ing, my order was placed after telling Ray I had used the codes on the sample he sent me last year.
My order was dispatched, took 2 days from China to Oz and then was held up in customs thanks to Ray not declaring the freight value he charged to send the items. Consequently Customs used a so called formula and calculated that freight would be $3000 - it was $400. Consequently I have been overcharged GST and Customs duties by $300 odd dollars.
Apparently I can claim credit on what they have charged, but I need proof of charge and apparently the "Pro forma invoice" with the freight on the bottom from Ray is not acceptable.
Now apart from Ray ignoring me for proof of Freight Charged, I have received my order of lights and they are totally the wrong style of LED . They are nothing like the sample and wont do my job.
On this issue Ray is also totally ignoring me. This is the second order he has mucked up on me, with last year seeing him send me the wrong wire that I ordered. ( At least he acknowledged that error and we came to an arrangement)
Just wondering if others are having problems?
The lack of acknowledgment and help has left me bitter and there is (at the moment) no way I am going to use him for any more of my orders.