Bird
LOR user
To add to FE's comment, LOR is no different than anything or anyone else. It is unfortunate, but software and hardware shaking hands is always an issue. Example, another electronic devise, computers, new hardware does not preform well on an old operation system, vise versa, old (5-10 years) hardware does not preform on new software. When considering the age of the 16 channel controllers (that have not changed) it unfortunately should be expected that the new controllers are made with newer components and therefore may be designed around the newer software. That said, I do think LOR could have prominently posted a warning about this on the new 24 channel controller, but I don't feel this is a form of LOR trying to trap their current customers.