Closed Ink Creations Jan 2024 Prebuy

Bulk buy close date
Feb 5, 2024
is it possible to mix and match string lengths? Can I get 5k pixels split between 4k of 100 count strings and 1k of 50 count strings?
 
Can you explain what the basic terms of the warranty is? What triggers a claim, what is covered, how it will be treated, what is excluded?
Hey mate, sorry for the delayed response I was out of the office for the day. A 2 year warranty from the manufacturer, if a strand needs multiple repairs we will warranty it, with a replacement string, or a credit. A video will have to be provided of the fault with the Your Pixel Store Tag on the string. Cutting a string to suit a prop wont immediately void warranty as we know this is done a lot to suit props as if there is a problem it is before where it has been cut.
 
is it possible to mix and match string lengths? Can I get 5k pixels split between 4k of 100 count strings and 1k of 50 count strings?
Certainly can just pop it in the notes on checkout and we will sort it out
 
Hey mate, an email was sent out to everyone, there has been e delay and we are now looking at late June early July. Sorry for the inconvinience guys.

Johnno
 
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